WORKFLOW AND DOCUMENT MANAGEMENT ENGINE
The workflow engine is a web-based tool that automates business processes and allows proper management and control of both front and back-office processes and procedures.
The workflow environment is entirely web-based and allows business processes to be extended outside the enterprise boundaries to 3rd party agents, regional offices and mobile workers.
A CRM interface is built into the workflow engine to allow work to be processed either using work items in an electronic in-box, or to process work related to a customer-driven event such as an e-mail or call.
The workflow engine is ideally suited to tightening up controls, enforceing policies and procedures, tracking employee productivity and measuring adherence to internal and external SLA’s.
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